SUPPORT CONTACT INFORMATION

iNetVu® Software & Documentation

SUPPORT REQUEST

TRAINING SCHEDULE

PRODUCT SUPPORT PROGRAM

Support Contact Information

[email protected]

1-800-233-0218 or 1-613-656-3723

* Support calls or emails outside of regular business hours will be returned the following business day.

DAYS

Monday – Friday (1)

Saturday and Sunday

SERVICE HOURS (2)

8:30 – 18:00

Closed

TELEPHONE #

+1-613-745-4110
+1-613-656-3723
Toll free (North America)
+1-800-233-0218
+1-877-463-8886

(1) No support service on Ontario Statutory Holidays – Ontario Statutory Holidays

(2) Service Hours by Eastern Standard Time (EST) – Current time:

Afterhours Support

Afterhours support activities will be offered by advanced request only.
All afterhours requests should be submitted by email to [email protected] with the subject title: Afterhours Service Request
The advanced support request should be submitted to our support group at least 24 hours prior to the actual call/activity during weekdays and at least 48 hours prior to the actual call/activity on weekends and holidays. Please mention the required date and time in EST Time Zone.
Please be aware that a service charge will be applied to any prearranged support activities according to the following schedule. Contact C-COM Support for pricing.